By: Robert Miller, Arches Leadership LLC
I have always tried to not think of myself as being “above” or “more important than” or “better in some way” than the people that I work with. But not long ago I had an experience that really caused me to stop and reconsider my daily interactions with others. In an effort to improve, we conducted an online Shingo assessment (in its beta form, we called it SCOPE – a refined version will be released in 2015 as “Insight.”) The assessment essentially asks every associate to compare their daily experience with the ideal as defined in the Shingo Model and the ten Shingo Guiding Principles. The perspective of leaders, managers and associates in each dimension of the Model are compared for opportunities to improve. To say I was not prepared for the results is an understatement!