Month: June 2019

True Kaizen: Management’s Role in Improving Work Climate and Culture by Collin McLoughlin and Toshihiko Miura Receives Shingo Publication Award

Summary: After trained examiners and accomplished business professionals performed a thorough assessment of their work, Collin McLoughlin and Toshihiko Miura have been selected as recipients of an internationally-recognized award from the Shingo Institute, a program in the Jon M. Huntsman School of Business. The authors will receive the award at the 32nd Annual Shingo Conference occurring April…
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Should We Change the Model?

by Ken Snyder Over the past several months, I have analyzed and discussed the Shingo Model™ on this blog and in private meetings with thought leaders. This has led to a lot of feedback from various people – both in response to Shingo blog posts, to my personal LinkedIn account, and in one-on-one conversations. I…
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A Look at “Go and Observe”

by Ken Snyder   Soon after publishing the Shingo Model™ over 10 years ago, we developed workshops to teach the Model. At first, the workshops were classroom-only experiences. We soon tested the idea of “go to gemba”[1] as part of the workshop. We quickly realized that including “go to gemba” was a far superior teaching…
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