A Look at “Create Value for the Customer” and the Results Dimension

by Ken Snyder

“Create Value for the Customer” is one of the Shingo Guiding Principles in the Results dimension of the Shingo Model. In the current Model, it is the only principle in this dimension. Within the Shingo Model, our working definition of this principle is: Continue reading “A Look at “Create Value for the Customer” and the Results Dimension”

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Canam Industry Study Tour to Japan

Canam has several facilities in various locations in Canada and the U.S. that process large steel parts for buildings, bridges, and other infrastructure. They wanted to tour companies in Japan because of its reputation as the place where the Lean movement really got started. They requested that we create an industry study tour to take them to companies that face similar challenges to theirs. We began with a few facilities in the Kawada family of companies Continue reading “Canam Industry Study Tour to Japan”

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