A Look at “Think Systemically”

by Ken Snyder

“Think Systemically” is a principle in the Enterprise Alignment dimension of the Shingo Model. Through understanding the relationships and interconnectedness within a system we are able to make better decisions and improvements. This principle is largely based on the pioneering work of Russ Ackoff and Peter Senge. An example of thinking systemically is looking at the entire value stream to make improvements. Continue reading “A Look at “Think Systemically””

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NEW: Shingo Journey Page

It’s common for people who use the Shingo Model™ as a standard of excellence to talk about their organization’s “Shingo Journey” much like you hear people talk about the Lean journey. They’re talking, of course, about the evolution of their organizations toward the use of the principles prescribed by the Shingo Model. However, until now there has been no visual representation of what a Shingo Journey might look like. We recently rectified that situation with a new page on the Shingo.org website. Continue reading “NEW: Shingo Journey Page”

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Shingo Japan Study Tour Recap 


This year’s Japan Study Tour was based mostly in the Tokyo/Yokohama area with one trip by bullet train up to the Sendai area. After a delicious and authentic sushi lunch, the group visited the Meiji Shrine and the Imperial Palace. The first two days of the tour were spent in the classroom discussing the Shingo Model and how it applied to the specific challenges being faced by the tour participants. It included presentations from Mike Martyn, Dominic Bria, and Ken Snyder.

Most companies ask that we don’t take photos; however, below are a few authorized photos with brief descriptions of each site we visited.
Continue reading “Shingo Japan Study Tour Recap “

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Transforming from the Inside Out

by Norbert Majerus

When I talk at conferences about leading a lean transformation, I like to ask the audience for the most important metrics they track in their organizations. I write down their answers, which range from lead time to cost to inventory. Then I ask: “What is the most difficult part in your transformation — changing the process or managing the people?” Continue reading “Transforming from the Inside Out”

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A Look at “Flow and Pull Value”

Ken Snyder

“Flow and Pull Value” is a principle in the Continuous Improvement dimension of the Shingo Model. This principle seems to be the most difficult for students of the Model to understand. The confusion experienced in learning this principle has caused us deep reflection on how we might better explain and teach this principle. Continue reading “A Look at “Flow and Pull Value””

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