How Can We Respect Every Individual?

By: Gwen Engelen, Solving Efeso

As a Shingo Certified Facilitator, among my clients I promote the 10 Shingo Guiding Principles that inform ideal behaviour to realise enterprise excellence. One of the 10 principles is “Respect Every Individual.” But why is it necessary to respect every individual? And what kind of behaviour do we have to show so that people truly feel respected? And finally, how can we drive this behaviour so all leaders, managers and associates actually show respect, each and every day?

Why is it necessary that we respect every individual? The answer to that can be found using an easy exercise I have learned form the Shingo Institute: you only have to ask yourself, what happens when you don’t? And what happens when you do?

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Invisibility

By: Bruce Hamilton, GBMP

A chance reading recently provided a thought from Henry Thoreau that I think is worth sharing. Thoreau said:

“The greatest compliment that was ever paid me was when one asked me what I thought, and attended to my answer.”

The quote caused me to reflect on an incident some years ago at a film manufacturer:

I had been asked to visit with a team of engineers and scientists to troubleshoot a process problem on the production line. While I had no special technical understanding of this process, the project manager felt that another pair of eyes might help to discover the cause of impurities deposited on their finished product: polarized film.

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